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Ryan Cuprak

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Just as the Web has revolutionized information distribution and retrieval, instant messaging is revolutionizing communication. Instant messaging is a powerful tool that few enterprises or application developers have fully harnessed. Despite its pervasive use by millions all over the world, few businesses have yet to exploit it. Presently instant messaging in the enterprise is hobbled by competing service providers each with their own proprietary protocol. Most end users are wedded to one of the major providers, such as AOL, Yahoo, MSN, and ICQ, since networks of acquaintances create a formidable inertia to new players. If a business wants to provide services via IM, they have to play with at least the big three providers to reach customers. Complicating matters, existing IM clients are not extensible or easily integrated into business processes. Clients today do no... (more)